Aithin is the world’s first knowledge mapping and KM diagnostics software developed as part of an integrated knowledge management planning methodology. It can be used as a tool to conduct knowledge audits, gather KM requirements and set priorities in accordance with ISO 30401, and to gather KM audit evidence in accordance with ISO 19011. To find out more about the process, download this infographic.

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Identify what knowledge you already hold, and your knowledge needs. This process is known as a knowledge audit. The output is a set of knowledge maps and key diagnostics.

Open up your knowledge maps for review across the organisation. Let your managers and staff see and flag for themselves the knowledge sharing opportunities.

Now you can analyse the maps, the sharing requests and the diagnostics data to build evidence-based plans to manage knowledge gaps, risks and sharing opportunities.

Aithin’s flow and analytics are based on over fifteen years' experience in conducting knowledge audits and knowledge mapping initiatives for organisations around the world.​ 

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Work with managers from each department to build knowledge maps around their key business activities. ​​

Publish the maps to the organisation so that staff can identify knowledge resources that would be helpful to them in their work. ​​

Analysing the different types of knowledge resource will produce different KM strategies. For example, managing explicit information is different from managing for tacit knowledge.

Having knowledge maps for your key functions helps your managers identify important knowledge gaps and knowledge risks. They can then put action plans in place. ​

Creating transparency around your knowledge allows people to express interest in knowledge from other departments. You can analyse this to identify high-demand knowledge. 

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Help Human Resources build relevant training and development plans. Your knowledge maps will capture tacit knowledge resources and gaps in skills and experience. The maps show how skills and experience connect to important business activities.

Focus on high value knowledge management. There is no one-size fits all "best practice" in KM. A knowledge audit uncovers the gaps, risk and opportunities unique to your organisation, and gives hard evidence to indicate your priorities.

To build a taxonomy we need to know how important work activities are organised, and how knowledge and information is currently described and organised. The knowledge maps provide this.

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Clients who have used our knowledge audit methodology